Prestige Service Training (RTO: 31981) offer these two courses as a senior subject where students learn what it is like to work in the Tourism and Travel Industry sectors.
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Students will be taught at school by a Prestige Service Trainer under the supervision of a Benowa SHS teacher.
Students will complete a one day first aid training course beginning at 8:00 a.m. and finishing at 5:00 pm (dates T.B.C.).
There are no entry requirements. Students MUST have their own laptop for use in every class.
This is a one year course.
Pathways
These joint qualifications provide a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including, travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites and any small tourism business.
Students can continue their studies by completing a Certificate IV or Diploma in Tourism.
QCE / ATAR Benifits
QCE = up to 8 points towards your QCE and counts as a core subject.
ATAR = a certificate III may be counted towards your ATAR eligibility.
Tangalooma Adventure
On completion of the course, students will spend 2 days and 1 night at Tangalooma Island Resort.
This is a fantastic opportunity for students to experience the excitement of a real live working environment at beautiful Tangalooma Island Resort. Students participate in practical workshops including wild dolphin discovery presentation, snorkelling at the wrecks, tourism presentations and a workplace health and safety assessment.
Each student receives bus and ferry transfers, overnight resort accommodation and breakfast, lunch and dinner dining experiences to gain a first-hand understanding of customer service within an industry context.
The cost of the Tangalooma Adventure is $100.
Qualification Structure
11 Units of competency comprising of 4 core units and 7 elective units.
- SITTIND001: Source and use information the tourism and travel industry
- SITXCCS003: Interact with customers
- SITXCOM002: Show social and cultural sensitivity
- SITXWHS001: Participate in safe work practices
| - SITXCCW002: Provide visitor information
- SITXCCS001: Provide customer information and assistance
- SITXCOM001: Source and present information
- BSBWOR203: Work effectively with others
- BSBSUS201: Participate in environmentally sustainable work practices
- SIRXPDK001: Advise on products and services
- HLTAID003: Provide first aid
OR - SITTGDE001: Interpret aspect of local Australian Indigenous Culture
| - SITTIND001: Source and use information the tourism and travel industry
- SITXCCS006: Provide service to customers
- SITXCOM002: Show social and cultural sensitivity
- SITXWHS001: Participate in safe work practices
| - SITXCCW002: Provide visitor information
- SITXCCS001: Provide customer information and assistance
- SITXCOM001: Source and present information
- BSBWOR203: Work effectively with others
- BSBSUS201: Participate in environmentally sustainable work practices
- SIRXPDK001: Advise on products and services
- HLTAID003: Provide first aid
OR
- SITTGDE001: Interpret aspect of local Australian Indigenous Culture
- SITTTSL002: Access and interpret product information
- SIRXSLS001: Sell to the retail customer
- BSBWRK311: Develop self-awareness
- FSKLRG03: Use basic strategies for career planning
|
Assessment
A range of assessment strategies will be used including:
- Practical tasks / experiences
- Hands-on activities involving customer service
- Group projects
- e-Learning projects
Evidence contributing towards competency will be collected throughout the program. This process allows a student’s competency to be assessed in a holistic approach that integrates a range of competencies.
